Additional Fax Number for Provider Relations Now Available
Provider Relations has added a second fax number, 888-772-2341. If the primary number is busy, please use the new fax number. Both lines can be used for faxed requests for Provider Relations.(Posted 03/12/2020).
Elimination of Copayments
Effective January 1, 2020, all claims paid will no longer post a copayment amount. For specifics, please refer to the Elimination of Copayment Provider Notice and the Copayment Elimination FAQs.
Providers are able to access information 24/7 by calling Provider Relations at (800) 624-3958.
When the system answers, Providers choose Option 7. Option 1 is for pharmacies requesting unlock and Option 5 is for members.
On the next menu, select one of the following options:
OPTION 1: Last 5 PAYMENTS
OPTION 2: CLAIMS STATUS
OPTION 3: MEMBER ELIGIBILITY
OPTION 4: PROVIDER APPLICATION STATUS
OPTION 5: VALIDATE PROVIDER NUMBER
OPTION 6: GET EDI HELP
OPTION 7: WEB PORTAL PASSWORD RESET
We appreciate the work you do at all hours of the day and night to serve Montana Healthcare Program members. The IVR is there to help you get the information you need when you need it. (posted 08/16/2019)
Online Training Available
Presented by Jennifer Tucker, SURS Supervisor, DPHHS, May 20, 2021at 2pm Mountain Time (1 hour)
Presented by Laurie Nelson, Therapies Program Officer, DPHHS, June 17, 2021 at 2pm MST (1 hour)
Billing 101 & Policy Updates
Presented by Deb Braga, Field Rep, Montana Provider Relations, July 15, 2021 at 2pm Mountain Time (2 hours)
Presented by Christine White, CSCT Program Officer, DPHHS, August 19, 2021 at 2pm Mountain Time (1 hour)
Provider Website Navigation
Presented by Emilie Boyles, Marketing Communications Administration Analyst, Montana Provider Relations, September 16, 2021 at 2pm Mountain Time (1 hour)
Register on the Online Training Registration page at https://medicaidprovider.mt.gov/registration.