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Provider Services Portal   COVID-19 Provider Information and Notices

Medicaid Payment Delayed Due to Holiday

July 5, 2024

Due to the Independence Day holiday, payments will be issued on Monday, July 8th. Therefore, payments will not be available until Tuesday, July 9th. Remittance Advices will be available on Wednesday, July 10th.

Claim Status Availability Issue Identified

June 26, 2024

An issue with the weekly cycle occurred causing a delay in the claim status availability for some adjustment claims. There is no impact to claim payments. Conduent and the Department have identified the issue and a plan is in place to ensure claims status is available, June 27th. We apologize for any inconvenience.

Attention: Providers Partnered with Change Healthcare Can Resume Electronic Claims Submission to Montana Healthcare Programs

May 9, 2024

Change Healthcare has re-established their connection with Montana Healthcare Programs. Providers can resume sending claims via their standard practice prior to the Change Healthcare cyberattack. If you are submitting claims and continue to experience issues, please reach out through your biller to connect with the Change Healthcare resources. For more information, please see reference to Montana Medicaid at https://www.unitedhealthgroup.com/changehealthcarecyberresponse#latestupdates.

Attention: Providers Partnered with Change Healthcare for Electronic Claims Submission to Montana Healthcare Programs

March 27, 2024

The MPATH Provider Services module allows for the upload of HIPAA compliant X12 files in lieu of submitting through a Clearinghouse if the billing software has export functionality. To access this feature, log in to MPATH Provider Services and click “Bulk HIPAA Transactions” on myMenu. From the File transaction activity screen, click Upload, Select File Type Claim Submission (837), click Browse and Locate and select the file to be uploaded, and click the Upload button. Supported file types are .edi and .bil.

Remit Advice Issues

March 12, 2024

We have resolved the issue that was causing remits to appear duplicated. Please recheck the MATH or MPATH portal for your correct Remittance Advice. If you experience further issues, please contact Provider Relations if there are questions or concerns at (800) 624-3958, or MTPRHelpdesk@conduent.com

Attention: Providers Partnered with Change Healthcare for Electronic Claims Submission to Montana Healthcare Programs

February 26, 2024

Providers impacted by the Change Healthcare cyberattack can use the DPHHS Provider Services portal to submit claims to Montana Healthcare Programs. For more information on using the portal, please visit the Billing 101 Training.

For more information on the Change Healthcare cyberattack please visit the Change Healthcare Incidents page.

Dental Remittance Advice Formatting Error

January 19, 2024

Beginning on payment cycle 12/14/2023 Dental Remittance Advices were updated to display tooth number and/or surface at the line level claim detail. The change resulted in formatting errors causing claim lines to span across one or more pages making reconciliation more difficult. The Department is actively working with Conduent to correct the formatting error.

Claims Processing Delays

November 9, 2023

The Department is working with Conduent to address claims processing delays due to staffing shortages. Department staff are actively evaluating common edits that cause claims to suspend and making procedural and system changes to streamline claims processing. Changes to the 40-year-old claims system are challenging; however, as opportunities for automation are identified, they are prioritized for development and implementation. Additionally, Conduent has added numerous staff resources to expedite claims processing. Finally, the State Medicaid Director, Mike Randol, meets with Conduent executive leadership weekly to ensure continued progress toward resolving the claims processing delays.

Claims Payment Discrepancy Update

September 15, 2023

On September 13, 2023, the Department of Public Health and Human Services (DPHHS) identified a claims payment issue with the September 11, 2023, payment cycle. The cause of this issue was that the payment file for August 14, 2023, was re-run and providers received their August 14, 2023 payments again in error instead of the payments they should have received on September 11, 2023.

To correct this issue, this weekend, the Department, will reverse the EFT payments or cancel the warrants that providers received in error, and process the proper payments due to providers for September 11, 2023.

The remittance advices providers received on September 11, 2023, will match the corrected payments providers will receive on or before Tuesday September 19, 2023. Providers should use the remittance advices received on September 11, 2023, for reconciliation purposes. The only item that will not match is the warrant number for the corrected payment.

Providers will receive their payments as usual for September 18, 2023.

Impacted providers will also receive a notification to their email on file. The Department sincerely apologizes for this issue and has taken immediate steps to prevent this issue from re-occurring in the future.


Claims Payment Discrepancy Identified

September 13, 2023

The Department of Public Health and Human Services (DPHHS) has identified a claims payment issue with the September 11, 2023 payment cycle. The issue has caused under payments or overpayments to some providers. Impacted providers will note that their deposit information does not match their 835s or Statement of Remittance (SOR). We are diligently working to identify impacted payments and are taking steps to reconcile and resolve the issue. Updates will be provided as soon as information becomes available.

For claims questions or additional information, contact Montana Provider Relations at (800) 624-3958 or (406) 442-1837 or email Montana Provider Relations Helpdesk.
Visit the Montana Healthcare Programs Provider Information website to access your provider type page. Choose Resources by Provider Type in the left-hand menu.

Information Reminder

Providers are able to access information 24/7 by calling Provider Relations at (800) 624-3958.

When the system answers, Providers choose Option 7. Option 1 is for pharmacies requesting unlock and Option 5 is for members.

On the next menu, select one of the following options:


We appreciate the work you do at all hours of the day and night to serve Montana Healthcare Program members. The IVR is there to help you get the information you need when you need it.


Online Training Available

Monthly Provider Enrollment
Amanda Boyd, Enrollment Supervisor, Conduent, Second Wednesday of every month at 10am Mountain Time (1 Hour)
• These trainings will be on the second Wednesday of every month at 10am. Providers must register for each occurrence they wish to attend.
• This is a general enrollment training not a series of trainings.

Billing 101
Tasha Harris, Provider Relations Field Rep, Conduent, June 20, 2024 at 2pm Mountain Time (1 Hour)

General Resources
Tasha Harris, Provider Relations Field Rep, Conduent, July 18, 2024 at 2pm Mountain Time (1 Hour)
This training will include:
• How to read a remittance advice.
• General website resources.
• How to fill out an individual adjustment request form.

CSCT Schools
Christine White, CSCT Medicaid Program Officer, DPHHS, August 15, 2024 at 2pm Mountain Time (1 Hour)

To register for upcoming Online Training and access to previous Training PowerPoints, please visit the Training page at https://medicaidprovider.mt.gov/training.


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