Contact Provider Relations for general claims questions, questions about enrollment, eligibility, Passport, Medicaid, MHSP, HMK pharmacy, eyeglass and dental payments and denials:
Telephone:
(800) 624-3958 In/Out of state
(406) 442-1837 Helena
IVR (24/7 verify member eligibility, payments, enrollment status etc) (800) 714-0060
Fax:
- Provider Relations Fax:
(888) 772-2341
- FaxBack
(800) 714-0075
Email:
MTEnrollment@conduent.comMTPRHelpdesk@conduent.com
Please note: The Conduent general inboxes cannot accept secured emails or PHI, and do not answer claim status inquiries. For claim status, please reach out to Provider Relations at 800-624-3958.
US Mail:
Send written inquiries to:
Provider Relations Unit
PO Box 4936
Helena, MT 59604
Note:
Providers are able to access information 24/7 by calling Provider Relations at (800) 624-3958.
When the system answers, Providers choose Option 7. Option 1 is for pharmacies requesting unlock and Option 5 is for members.
On the next menu, select one of the following options:
OPTION 1: Last 5 PAYMENTS
OPTION 2: CLAIMS STATUS
OPTION 3: MEMBER ELIGIBILITY
OPTION 4: PROVIDER ENROLLMENT SUPPORT
OPTION 5: VALIDATE PROVIDER NUMBER
OPTION 6: GET EDI HELP
OPTION 7: WEB PORTAL PASSWORD RESET
We appreciate the work you do at all hours of the day and night to serve Montana Healthcare Program members. The IVR is there to help you get the information you need when you need it. (posted 08/16/2019)